Privacy Policy

At Orient Insurance by Al-Futtaim Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

• Name, contact details, and identification information.
• Insurance policy details and claims history.
• Payment and financial information.
• Technical data such as IP addresses, browser type, and cookies when using our digital platforms.

2. How We Use Your Information

We use your information to:

• Provide and manage insurance policies and claims.
• Improve customer service and support.
• Comply with legal and regulatory requirements.
• Enhance security and fraud prevention measures.
• Communicate updates, offers, and relevant policy information.

3. Information Sharing and Disclosure

We do not sell or trade personal information. However, we may share your data with:

• Affiliated entities within Al-Futtaim Group.
• Regulatory authorities and law enforcement as required by law.
• Third-party service providers who assist in policy administration, claims processing, and IT support.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

5. Your Rights and Choices

You may have rights regarding your personal data, including:

• Accessing and updating your information.
• Requesting data deletion (subject to legal and contractual obligations).
• Opting out of marketing communications.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience and gather analytics. You can manage cookie preferences through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be communicated through our website or other appropriate channels.

8. Contact Us

For inquiries about this Privacy Policy or to exercise your data rights, please contact us at:

Orient Insurance by Al-Futtaim Group

By using our services, you agree to the terms outlined in this Privacy Policy.