At Orient Insurance Limited, we pride ourselves on serving both corporate and retail customers directly and through our trusted business partners. While we strive for flawless service delivery, we recognize that there may be occasions when our customers and intermediaries may feel less than satisfied.

To address this, we have established a comprehensive Complaints Management Process (CMP) at Orient. This holistic approach covers all aspects of client and employee grievances. We’ve appointed a dedicated officer to ensure that our customers can easily escalate their concerns and receive prompt resolutions.

In compliance with the Insurance Regulatory Commission of Sri Lanka (IRCSL), we have implemented a detailed complaints handling procedure. This ensures that any dissatisfaction—whether verbal or written—regarding our General Insurance services is addressed thoroughly and efficiently.

At Orient Insurance, we don’t just hear your complaints—we act on them to improve your experience. Your satisfaction is our top priority, and we are dedicated to providing you with the best possible service.